* Certain game editions which include virtual currency packs are excluded from the Great Games Guarantee.Origin is a necessary service if you want to play almost any game created by Electronic Arts. You may exercise your right of withdrawal within 14 days from the date of purchase by clicking Request a Refund. The Great Game Guarantee is in addition to any rights you have regarding returns or refunds, including any right to a refund or other remedy to which you may be entitled under applicable law.

You'll get a response within 48 hours and your refund within 10 days.įor more information, you can check out the Great Game Guarantee Policy. Visit your Order History and select the Request a Refund link next to any eligible* product.Ĭomplete and submit the Refund Request Form. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. You may return eligible EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund.

Here's how to return a game with the Great Game Guarantee

And while we can't guarantee that you'll never encounter a glitch (hard as we might try), we can guarantee that we'll make it right if something goes wrong. When you play a game for the first time, you expect it to rock – to be worth every nickel you spent on it. If you don't love it, return it.ĮA full game downloads purchased on Origin are eligible for a full refund

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